Booking and Payment
By booking a room at The Devon Court B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with The Devon Court and represents a legally binding contract between you and The Devon Court.
Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.devoncourt.co.uk) will take prescident and you are bound by these automatically.
DEPOSIT: To confirm your reservation, the value of the first night of your stay will be charged to your card on booking. The remaining balance is usually charged on check out. Where full payment is due, this will be made clear on booking.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled. By entering into this contract you are authorising us to make these charges without additional consent being required.
You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.
For guests who arrive and book in person for the same day, full payment will be taken up front. If paying in cash, a pre-authorisation will still be taken on a credit card.
Occasionally, we make single night bookings available. Where this is the case, no deposit will be taken, and instead your credit card will be pre-authorised to check its validity. The full payment will be taken in person on check out. Please note, our usual cancellation terms still apply and your card will still be charged in the case of cancellation or no-show.
Cancellation Policy
A cancellation must be made in writing by email.
More than 30 days notice – no charge. Any deposit paid will be refunded to the original card. Less than30 days notice – no refund of your deposit will be made. We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
Less than 7 days notice – the remainder of total value of the reservation will be charged to your card.
2pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of the total booking value. Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
One night bookings will be charged at the time of any cancellation or no-show.
PLEASE NOTE – if you booked a special rate or non-refundable package or offer then the above cancellation termsmay not apply. Please refer to your booking conditions.
Check In/Out Times
Check in is between 2pm & 7pm and check out is by 10:30am (unless by prior arrangement). An early check in option from 12 noon is available for £20. A late check out option until 12 noon is available for £20. If you book either option, we will notify you if your request cannot be met. Should you arrive before 2pm, we cannot guarantee entry to the building or your room. If you plan to arrive later than 6pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement.
Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with The Devon Court.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, The Devon Court reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
Offers
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer. These are non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Please note that some offers require full payment on booking – these offers are non-cancellable, non-changeable and non-refundable.
Prices
All prices correct and are subject to availability at the time of booking. Prices may change at any time without prior warning or notice and cannot be amended once booked. Please note that the best price is ALWAYS available via our own website. You may be required to join our mailing list in order to receive these lower prices.
General Terms & Conditions:
Alcohol
Guests are not allowed to consume their own beverages, alcoholic or otherwise in the public areas of the house or terrace due to our licensing restrictions. Failure to adhere to this rule may result in being asked to leave and being charged a corkage charge. We are happy to sell you alcoholic beverages via our bar available.
CCTV
The building is equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.
Children
We do not usually accept children under the age of 18.
Damage
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to The Devon Court, or the fabric of the house itself, damaged either wilfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.
Dogs
We are sorry that we do not normally accept dogs unless they are working assistance dogs.
External wedding parties
We regret that we cannot take bookings from guests attending local weddings and wishing to use The Devon Court purely for accommodation purposes. Wedding guests arriving back in the small hours of the morning are not compatible with regular guests who value the house for its peaceful ambience.
Food
Evening meals are not available at The Devon Court, however, we are spoilt in the area with the number of fantastic restaurants covering all types of food and budget, many of which are within walking distance. We are happy to advise on these and book tables. We would always advise booking to avoid disappointment. Should you wish to take exclusive use of The Devon Court with all bedrooms to celebrate a special occasion, we are happy to cater for a dinner party for you. Please contact us to discuss your requirements.
Footwear
No stiletto heels are to be worn as these can damage some floor coverings.
Group bookings
Where bookings are made for three or more rooms, five or more nights or exclusive use of the house, a deposit will usually be taken equal to or greater than 25% to confirm the booking. All payments once made are non-refundable.
Insurance
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.
Lost Keys
On check in, you will be issued with a room and front door fob. It is your responsibility to ensure safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, to return keys within 7 days or loss of key fob will be subject to a minimum lost key charge of £25.
Lost Property
Any lost property items will be disposed of at the end of the subsequent month after the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to your credit card to cover postage, packing and administration. It is your responsibility to contact us should you think you may have left an item behind.
Minibar
The minibar includes a small selection of wine, beer, soft drinks and snacks (items may vary). No cash alternative or choice of items. The contents are for the duration of your stay and only the fresh water will be replenished daily. However, extra items may be purchased at retail price from our honesty bar. The minibar is not included in the room price.
Parking
We have enough car parking spaces for one space per guest room. We cannot accept liability for any damage or theft to vehicles whilst parked within our car park.
Smoking
We operate a strict no-smoking policy throughout the building. Smoking is permitted outside where an ashtray is provided. If the ashtray is not used, an extra charge may be levied for the cleaning up of cigarette butts.
It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.
Toilets
Sanitary bags are provided next to all toilets to dispose of any items other than toilet paper.